These Terms of Use (“Terms”) govern your access to and use of the Clarity Forge platform (the “Service”), provided by Clarity Forge Pte. Ltd., a Singapore company (UEN 202504267N) with its registered address at 160 Robinson Rd, #14-04, SBF Centre, Singapore 068914 (“Clarity Forge,” “we,” “us,” or “our”).

By registering for an account, accessing or using the Service (including any free trial or paid subscription), you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization, and “you” includes both you as an individual and that organization. If you do not agree to these Terms, you must not use the Service.

Notice: These Terms contain a binding arbitration clause and class action waiver in the “Dispute Resolution” section that impact your rights. Please read that section carefully.

1. The Clarity Forge Service

1.1 Description of Service

Clarity Forge is a Software-as-a-Service (SaaS) platform providing productivity and collaboration tools for organizational clarity, project management, talent management, and community building. Key features include setting and tracking goals, managing projects and tasks, conducting performance reviews and other talent management processes, and fostering community engagement through features like “kudos.” The Service is accessible via our web application and through our mobile applications (available on the Apple App Store, Google Play Store, and in the future, the Microsoft Store).

1.2 Access and Accounts

To use the Service, you must create an account or log in through an approved third-party authentication service.

Account Registration: You agree to provide accurate, current information when creating your account and to keep it updated. You are responsible for maintaining the confidentiality of any login credentials (including any third-party single sign-on tokens) and for all activities that occur under your account.

Third-Party Login: Clarity Forge may allow you to authenticate via third-party identity providers (e.g. Sign in with Apple or Google); in such cases, we do not receive or store your passwords for those services, as authentication is handled by the third-party provider. If you suspect any unauthorized use of your account, you must notify us immediately. Clarity Forge is not liable for any loss or damage arising from unauthorized use of your account.

1.3 Eligibility

You represent that you are at least 18 years old (or the age of legal majority in your jurisdiction) and are not barred from using the Service under any applicable laws. The Service is intended for business and professional use; you may not use the Service for personal, family, or household purposes if such use would violate consumer protection laws in your jurisdiction. You are responsible for ensuring that your use of the Service complies with all laws and regulations applicable to you.

1.4 Trial and Paid Subscriptions

Clarity Forge may offer a free trial period or free-tier access.

Trial Users: If you are using the Service on a trial or free basis, you are still bound by these Terms. We reserve the right to limit the duration or functionality of trials and may terminate trial accounts at our discretion.

Paid Subscriptions: For paid plans, you must purchase a subscription (e.g., monthly or annual) as described on our website or in a separate order form. The features and permitted usage for each plan are described in the Service. Users under a paid organization account are also bound by these Terms. Enterprise customers with a separately negotiated contract (such as a Master Subscription Agreement or Service Level Agreement) may have terms that supersede or supplement certain provisions of these Terms (see Section 1.7 below).

1.5 Service Availability and Updates

Clarity Forge will use reasonable efforts to make the Service available and operational for you. However, we do not guarantee uninterrupted uptime or any specific level of performance. The Service may occasionally be unavailable for scheduled maintenance or due to unforeseen technical issues. You acknowledge that the Service is provided on an “AS IS” and “AS AVAILABLE” basis, without any warranty that it will be error-free or uninterrupted, or that any defects will be corrected. We may update the Service (including adding or removing features) at any time in our discretion to improve the user experience, enhance security, or comply with legal requirements. We will endeavor to notify you of any material changes in advance via the Service or email.

1.6 No General Service Level Agreement

No SLA: Clarity Forge does not offer any service-level uptime or performance guarantees under these general Terms. While we strive for high reliability, we make no commitments or warranties regarding the availability or performance of the Service (see Section 11, “Disclaimer of Warranties”). Any enterprise-grade service level commitments or remedies will only apply if agreed in a separate written Enterprise SLA or contract. By using the Service (including in a paid plan), you accept that outages or performance issues may occur and that your sole remedy is the rights provided under these Terms (or under an enterprise contract, if applicable). Clarity Forge shall not be liable for any delay, data loss, or damages resulting from Service downtime or interruptions.

1.7 Enterprise Customers and Separate Agreements

If your use of Clarity Forge is subject to a separate written agreement signed by Clarity Forge (for example, an enterprise Master Subscription Agreement, reseller agreement, or other negotiated contract), that separate agreement will control to the extent of any conflict with these Terms. In all other respects, these Terms apply on a supplementary basis. In particular, any custom Service Level Agreements, support terms, pricing, or data processing agreements in a separate contract will override the corresponding sections of these Terms for the covered enterprise users. For clarity, individual end users invited to an enterprise account are subject to these Terms (for matters not explicitly overridden by the enterprise contract).

2. User Content and Data

2.1 Your Data and User-Generated Content

By using Clarity Forge, you and other users in your organization may input, upload, or generate content and data (“User Data”). This can include, for example, goal definitions, task descriptions, project plans, performance review inputs, metrics, comments, feedback posts (including “kudos” or recognitions), files, or other materials you enter into the Service.

Ownership: You retain all rights to your User Data. Clarity Forge does not claim ownership of the content you create or upload.

License to Clarity Forge: You hereby grant Clarity Forge a worldwide, non-exclusive, royalty-free license to host, store, transfer, display, and process your User Data for the purpose of operating and improving the Service and as otherwise necessary to fulfill our obligations under these Terms. This includes the right to make backups, display content to other users based on your sharing settings, and modify data format as needed for technical delivery (e.g., converting an image for display on mobile). We will not use your content for any other purposes without your consent.

2.2 Responsibility for User Data

Your Responsibilities: You are solely responsible for the accuracy, quality, legality, and appropriateness of all User Data that you submit to the Service. This means you must ensure you have the necessary rights, permissions, or consents to upload the data and to share it (especially if it contains personal data of others or proprietary information).

Prohibited Data: You agree not to input any data or content that is unlawful, defamatory, obscene, harassing, or that infringes any intellectual property or privacy rights of third parties. In particular, you should not upload sensitive personal data (such as health information, financial account details, or government ID numbers) or any data subject to special legal protections (e.g. medical records under HIPAA, personal data of EU residents under GDPR, etc.) unless we have expressly agreed in writing to handle such data. The Service is not designed to meet any specific legal requirements for sensitive data protection, and we disclaim liability for any unauthorized disclosure or handling of such data if you choose to input it contrary to this guidance.

User Sharing: If you choose to share any User Data with others via the Service (for example, assigning a task to a colleague, publishing a goal visible to your team, or sending kudos visible to your organization), you are responsible for ensuring that the sharing is appropriate. Clarity Forge provides features to restrict or allow access to content; it is your responsibility to use these settings according to your preferences and policies. We are not responsible for the actions of any recipient of content you choose to share.

2.3 Community Features

Clarity Forge’s community-building features (such as kudos, comments, or forums, if available) allow users to interact and post messages or recognition visible to others.

Appropriate Conduct: You must use these features in a professional and respectful manner. Do not post any content that is offensive, abusive, or irrelevant to the purpose of the platform. We reserve the right (but do not assume the obligation) to monitor user postings and to remove any content or restrict any user’s access if, in our judgment, the content or behavior violates these Terms or our community guidelines. However, the primary moderation of internal community content in an organization may be handled by your organization’s administrators.

2.4 Data Backup and Export

Data Backup: While Clarity Forge implements routine backups and data redundancy measures for the Service, we do not guarantee that any User Data will never be lost or corrupted. You are encouraged to maintain your own backup copies of important data. To the fullest extent permitted by law, Clarity Forge will not be liable for any loss or recovery of data.

Data Export: During your subscription, you may have the ability to export or download your data (in available formats) through the Service’s features or by request. It is your responsibility to export your data before termination if you want to keep copies. After termination of your account, we may delete your data in accordance with our retention policies, except to the extent we are required by law or contract to retain it longer.

3. Acceptable Use and Conduct

You agree to use Clarity Forge only for lawful purposes and in accordance with these Terms. You will not misuse the Service. The following is a non-exhaustive list of prohibited actions (if you do any of the below, it will be considered a material breach of these Terms):

• Illegal Activities: You will not use the Service for any unlawful or fraudulent activities, nor to promote or support such activities. This includes uploading content or engaging in conduct that violates any applicable law or regulation (e.g. intellectual property laws, privacy laws, export control laws, or workplace harassment laws).
• Infringing Content: You will not upload or share any content that infringes or misappropriates the intellectual property rights or other rights of any person or entity. You must have all necessary rights to any content you post or share.
• Security Violations: You will not attempt to interfere with or disrupt the integrity or proper functioning of the Service. This includes no hacking, scanning, or testing the vulnerability of any Clarity Forge system or network without authorization, and no introducing of malware, viruses, Trojan horses, or other harmful code.
• Unauthorized Access: You will not access (or attempt to access) any accounts, data, or systems for which you do not have permission. You will not circumvent or disable any security or access control measures of the Service.
• Service Abuse: You will not use the Service in a manner that negatively affects other users’ ability to use it, such as conducting denial-of-service attacks, sending spam or excessive messages/requests, or overloading the Service with excessive data (except as allowed by your plan).
• Personal Data Misuse: You will not use the Service to collect or harvest personal information of other users except as permitted, and you will comply with applicable privacy laws when handling personal data obtained through the Service.
• No Resale or Misrepresentation: You will not resell or rent the Service to third parties, nor will you misrepresent your identity or affiliation when using the Service. You will not imply that you are associated with Clarity Forge in any way other than as a user of the Service, without our written consent.
• Competitive Use: You will not use the Service for the purpose of building a competitive product or service, or for benchmarking or analyzing the Service in order to compete with Clarity Forge. Reverse engineering or decompiling the Service is prohibited, except to the extent permitted by law.

Clarity Forge reserves the right to investigate any suspected violation of this Section 3. We may, at our sole discretion and without notice, remove or disable access to any content or suspend/terminate any account that we believe is involved in a violation of this Section. However, you remain responsible for your conduct and content at all times.

4. Third-Party Services and Integrations

4.1 Integration with Third-Party Tools

Clarity Forge may offer you the ability to integrate or connect the Service with third-party applications or services (collectively, “Third-Party Services”). Some of these services function as infrastructure that is essential to providing the core functionality of Clarity Forge—for example, we rely on third parties for authentication (e.g., Apple, Google), cloud hosting and database services (e.g., Google Cloud), AI functionality (e.g., OpenAI), email delivery (e.g., MailerSend), and payment processing (e.g., Stripe). These services are deeply integrated into the platform and are not optional for users. Others—such as integrations with project management tools (e.g., Asana) or HR systems (e.g., Workday)—are optional and initiated by users, and will not be activated unless you explicitly configure them (e.g., by clicking “Connect” and authenticating with the third party). Use of Stripe to make payments is required for subscription transactions, but the act of initiating a payment is a user action. By using Clarity Forge, you acknowledge and agree to the use of these infrastructure services as part of the platform's operation.

4.2 Third-Party Terms and Responsibility

When you enable a Third-Party Service integration, you acknowledge and agree that the third-party provider’s terms and privacy policy govern your use of that service, and Clarity Forge is not responsible for the third party’s services or actions. For example, if you integrate with other project management or HR services, any data exchange or processing that occurs with those services is subject to your agreement with those providers. Operations or transactions completed via a third-party integration are solely between you and the relevant third party – Clarity Forge simply facilitates the connection. We do not guarantee the continued availability or compatibility of any Third-Party Service with our platform, and such third-party integrations may be disabled if the third party ceases to make their service available to us on reasonable terms or in a manner that interoperates with our Service.

4.3 Data Sharing with Third-Party Services

By enabling a user-initiated integration (such as with a project management or HRIS tool), you instruct Clarity Forge to share certain data with the relevant Third-Party Service as necessary to facilitate the integration. For example, if you connect an HR system or task management tool, we may exchange data such as employee profiles, team structures, or task lists, depending on the scope of the integration. You are responsible for ensuring that any data you choose to share—and the configuration of such integrations—complies with your internal policies and applicable laws.

In contrast, certain Third-Party Services are foundational to Clarity Forge’s infrastructure and are used automatically as part of providing the Service. For instance, text you input may be processed by OpenAI to generate results, emails may be sent through MailerSend for notifications, and payments are handled via Stripe. These services are deeply embedded and required for core functionality; by using Clarity Forge, you acknowledge and agree to this data flow as part of the Service’s normal operation. Where applicable, data is shared with these infrastructure providers only to the extent necessary to perform their function (e.g., authentication, hosting, delivery, or processing).

Clarity Forge is not responsible for how a Third-Party Service may use, store, or disclose data once it has been shared at your direction or as part of core service delivery. We encourage you to review the privacy and security practices of any Third-Party Service you intentionally integrate with. These providers operate under their own terms and privacy policies, and Clarity Forge does not act as their agent or sub-processor, nor do they act as ours unless specifically agreed otherwise.

4.4 No Endorsement or Warranty of Third-Party Services

Clarity Forge does not endorse, guarantee, or assume liability for any Third-Party Services. All Third-Party Services and materials are provided “as is” for use at your option, and any representation or warranty concerning any Third-Party Services is strictly between you and the third-party provider. If you encounter an issue with a Third-Party Service (e.g., an integration fails or causes errors), your rights and remedies are governed by your agreement with that third party. However, we’d appreciate feedback on any broken integrations and may provide limited assistance to resolve interoperability issues where possible.

4.5 Third-Party Authentication & Payment Processing

Some specific third-party components of our Service include:

• Authentication Providers: If you choose to log in via Apple, Google, Microsoft, or another OAuth/OpenID provider, you will be redirected to that provider’s service to enter your credentials. Clarity Forge never sees or stores your password for those accounts. We receive from the provider only basic account information (like your email and a token to verify your identity). Your use of those login services is subject to Apple’s or Google’s terms, respectively.
• Hosting and Infrastructure: The Clarity Forge Service is hosted on third-party cloud infrastructure (for example, Google Cloud Platform). While we operate and manage our software on those services, the underlying infrastructure is provided by third parties. As such, certain technical limitations or outages on those platforms might impact our Service. We will use appropriate measures to secure and backup your data on these platforms, but final control of the infrastructure lies with the cloud provider.
• AI Services: Some features of Clarity Forge might utilize artificial intelligence or machine learning services (e.g., calling OpenAI’s API) to provide smart suggestions, summaries, or analytics. By using those features, you acknowledge that relevant data may be sent to the third-party AI service to generate results.
  AI Outputs: Any output from an AI service is provided “as is” without warranty; Clarity Forge does not guarantee the accuracy, completeness, or usefulness of AI-generated content. Use your discretion and do not rely solely on AI outputs for critical decisions.
• Email Delivery: Clarity Forge uses third-party email delivery services (such as MailerSend) to send system emails (e.g., invites, notifications, password reset links). By providing us with an email address, you consent to our use of such services to communicate with you. These providers will have access to your email address and email content for the purpose of sending messages but are not permitted to use it for other purposes.
• Payments: Clarity Forge uses a third-party payment processor (e.g., Stripe) to handle credit card payments and subscription billing. We do not collect or store your full credit card number or payment instrument details on our servers. When you provide payment information, it is submitted directly to the payment processor in accordance with their terms and privacy policy. Clarity Forge may only receive limited information necessary for record-keeping (such as a billing name, the last four digits of a card, card expiration, and a confirmation of payment).
  Billing Authorization: By subscribing to a paid plan, you authorize our payment processor to charge your provided payment method for the initial term and any renewal terms unless you cancel per Section 5.

Clarity Forge will not be liable for any problems caused by Third-Party Services, and use of Third-Party Services is at your own risk. If a Third-Party Service integration causes harm to the Service (for example, a third-party API outage corrupts data or a plugin introduces a vulnerability), we may suspend or disable the integration to protect our platform.

5. Fees, Payment and Billing

If you purchase a paid subscription to Clarity Forge, the following terms apply:

5.1 Fees and Taxes

You agree to pay all fees for the subscription plan you select, as described on our website or order form. Fees may be charged per user, per organization, per usage volume, or other metric, depending on the plan. All fees are stated and shall be paid in the indicated currency (unless otherwise specified, fees are in U.S. Dollars). Fees are exclusive of any applicable taxes (such as sales, use, value-added, or GST). You are responsible for any taxes, duties, or charges imposed by governmental authorities on the fees (other than taxes on our income). If you are required by law to withhold any taxes from your payment, you must gross-up the payment such that Clarity Forge receives the full amount of the listed fees.

5.2 Payment Method

By providing a payment method (such as a credit card) for your subscription, you represent that you are authorized to use that payment method and you authorize our payment processor (e.g. Stripe) to charge the full subscription fee to that method, including any automatic renewals as described below.
Auto-Renewal: Paid subscriptions will automatically renew at the end of each billing cycle (monthly or annually, as applicable) for the same term length, unless you cancel your subscription before the renewal date. We will charge your provided payment method on or about the renewal date. You can disable auto-renewal or cancel your subscription by visiting your account settings or contacting us in advance of the renewal.

5.3 Billing and Invoices

We (or our payment processor) will bill you in advance for each subscription period. For example, if you select a monthly plan, we will charge your card at the start of each month of service. If you add additional paid users or upgrades in the middle of a billing cycle, the fees for those changes may be pro-rated or charged immediately, depending on our then-current policies. We may electronically deliver receipts or invoices to the email address on your account. It is your responsibility to maintain updated billing contact information.

5.4 Late Payments

If we are unable to process payment using your provided method, or if your account is past due, we reserve the right to suspend or downgrade your Service (and ultimately terminate the account if payment is not received within a reasonable time). We will provide you notice (e.g., by email) of any payment issue and an opportunity to cure it.
Suspension for non-payment: If a payment is more than 30 days overdue, Clarity Forge may suspend your access to the Service until the outstanding amount is paid in full, and you remain liable for those fees. During suspension for non-payment, you will not have access to your data, so it is in your interest to promptly address billing issues.

5.5 Fee Changes

Clarity Forge may change the price of subscriptions or add new charges for new features. Any increase in fees will not affect your current subscription term but will apply upon renewal or upgrade. We will give you at least 30 days’ advance notice of any fee increase that would apply to your next renewal term, so you have the opportunity to cancel if you do not agree. If you do not cancel and continue to use the Service into the new term, you are deemed to accept the new fees.

5.6 Refunds

All fees are generally non-refundable, except as required by law or explicitly provided otherwise. For example, if you cancel in the middle of a billing cycle, you will not receive a refund for the remaining period (but you will retain access to the Service until the end of the paid term). In certain cases, we might grant prorated refunds or credits for unused time as a courtesy or where required by local consumer law (e.g., some jurisdictions have mandatory refund rights for early termination). Any such refunds are at Clarity Forge’s sole discretion unless legally mandated. If you believe there is an error in billing, please contact us promptly at the support contact listed in Section 17.

6. Intellectual Property Rights

6.1 Clarity Forge Intellectual Property

All rights, title, and interest in and to the Service, including all software, code, technology, algorithms, user interface design, know-how, databases, trade secrets, trademarks, logos, and other content provided by Clarity Forge (collectively, “Clarity Forge Materials”), are and will remain the exclusive property of Clarity Forge and its licensors. These Terms do not grant you any ownership rights in the Clarity Forge Materials. You are only granted a limited, revocable license to use the Service as provided in these Terms. You shall not remove any copyright, trademark or other proprietary notices from the Clarity Forge interface or outputs. All trademarks and logos used in the Service (including “Clarity Forge”) are owned by Clarity Forge Pte. Ltd. or other respective owners, and you may not use them without prior written permission, except as allowed by law.

6.2 License to Use the Service

Subject to your ongoing compliance with these Terms and payment of applicable fees, Clarity Forge grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during the term of your subscription for your internal business purposes. This license is provided for the sole purpose of enabling you to use and enjoy the benefit of the Service as intended and as permitted by these Terms. You may not use the Service for any purpose other than as explicitly permitted.

Reservation of Rights: Clarity Forge reserves all rights not expressly granted in these Terms. No rights are granted by implication or estoppel.

6.3 Feedback

We welcome feedback, suggestions, or ideas on how to improve Clarity Forge (“Feedback”). If you choose to provide Feedback to us, you agree that Clarity Forge is free to use, disclose, reproduce, license, or otherwise distribute and exploit the Feedback as it sees fit, without any obligation or compensation to you. To the extent such Feedback is protectable under intellectual property laws, you hereby assign to Clarity Forge all rights, title, and interest in and to the Feedback. Please do not submit Feedback that you consider confidential or proprietary, as we may have already considered similar ideas and are not agreeing to confidentiality with respect to provided Feedback.

6.4 Third-Party Software and Open Source

The Service may incorporate or be provided with third-party software libraries, frameworks, or open-source components (“Third-Party Materials”). Use of Third-Party Materials may be subject to separate terms (such as open-source licenses) which, to the extent required by those licenses, are hereby incorporated into these Terms or provided to you via the Service. All Third-Party Materials are provided “as is” without warranty, and any warranty or liability for Third-Party Materials is strictly between you and the third-party supplier. Clarity Forge’s liability for Third-Party Materials is disclaimed in Section 12 (Disclaimer of Warranties) and Section 13 (Limitation of Liability) below.

7. Confidentiality

Confidential Information: In using the Service, you may share with us, or we may otherwise have access to, certain non-public information related to your business, strategies, or other sensitive matters that you consider confidential. Likewise, you may receive confidential or proprietary information about Clarity Forge’s platform or business (e.g., non-public features or technical information). Each party agrees to take reasonable measures to protect the other party’s Confidential Information and to use it only for the purposes of the relationship (providing or using the Service). We will not access or disclose your non-public User Data except as described in these Terms (including our Privacy Policy) or as authorized by you, and you agree not to disclose any non-public aspect of the Service or our communications to any third party without our consent. Confidential Information does not include information that is or becomes publicly available without breach of these Terms, or that was independently developed or rightfully obtained by the receiving party. If we have a separate Non-Disclosure Agreement (NDA) in place, that NDA will also apply to any shared confidential information. In the absence of an NDA, we still aim to treat your sensitive information with care. If disclosure of Confidential Information is required by law or court order, the receiving party will, if legally permitted, give notice to the disclosing party to allow an opportunity to seek a protective order. The obligations of confidentiality survive for 5 years from disclosure (and indefinitely for trade secrets, so long as they remain trade secrets).

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which describes how we collect, use, store, and disclose personal information in connection with the Service. By using the Service, you consent to the collection and use of information as described in the Privacy Policy. In particular, you acknowledge that certain data will be shared with third-party service providers as outlined in Section 4 (e.g., login authentication, email delivery, payments, AI processing) and that such data may be transferred or stored outside of your country of residence (for example, on servers in the United States or other jurisdictions where our providers operate). If you are subject to laws requiring a data processing agreement (such as GDPR for EU personal data), please contact us; we can provide a Data Processing Addendum where applicable.

User Responsibility: If you input personal data of third parties into the Service, you are responsible for doing so in compliance with privacy laws (for example, obtaining consent if required). Clarity Forge will process any personal data in your User Data as your “data processor” (or “service provider”) under applicable privacy laws, meaning we will only process it to provide the Service and follow your instructions as per these Terms. We implement reasonable security measures to safeguard personal data, but we cannot guarantee that unauthorized third parties will never be able to defeat those measures. By using the Service, you acknowledge that you provide personal data at your own risk.

If Clarity Forge becomes aware of a security breach leading to accidental or unlawful destruction, loss, alteration, or unauthorized disclosure of or access to your personal User Data on our systems, we will notify you as required by law and cooperate with you to address the breach, in accordance with our incident response policies.

9. Term and Termination

9.1 Term of Agreement

These Terms are effective between you and Clarity Forge from the moment you first accept them (or first use the Service) and will continue in effect until terminated by either party. Each subscription plan you purchase has a subscription term (e.g., month-to-month or one-year term) that will renew as described in Section 5 unless canceled.

9.2 Your Right to Terminate

You may stop using the Service at any time. If you wish to terminate your account and subscription, you can do so through your account settings or by contacting our support. For paid subscriptions, if you cancel, the termination will take effect at the end of your current billing period (you will retain access until then, but no further charges will occur). If you wish to terminate immediately and receive a pro-rated refund for unused time, you must request this and we will consider it in our discretion or as required by law. If you breach these Terms, you are not relieved of your obligation to pay any fees owed.

9.3 Clarity Forge’s Right to Suspend or Terminate

Suspension: We may suspend your access to the Service (in whole or part, and including the access of any specific user) immediately if: (a) you violate Section 3 (Acceptable Use) or other material provisions of these Terms; (b) your use of the Service poses a security risk to the Service or any other user, or may subject us or any third party to liability; (c) you fail to pay applicable fees on time; or (d) we are required to do so by law enforcement or regulatory order. We will attempt to provide notice and an opportunity to remedy the issue, if practicable, but we may suspend immediately if the risk or breach warrants it.

Termination by Clarity Forge: We may terminate your account and these Terms for cause if you materially breach these Terms and do not cure the breach within 30 days after we provide notice of the breach to you (or immediately, if the breach is not curable or if the circumstances under which suspension occurred are not resolved). Additionally, we may terminate these Terms for convenience if we decide to discontinue the Service or a particular portion of it. In such case, we will provide you as much notice as reasonably possible (at least 30 days) and refund any prepaid fees for the remaining period after termination.

9.4 Effect of Termination

Upon termination or expiration of your account for any reason: (a) your rights to access and use the Service will immediately cease; (b) you must promptly export any User Data you wish to retain (we typically make data available for a brief period post-termination upon request, but are not obligated to do so); and (c) we will delete or de-identify your User Data from the live systems of the Service, except as permitted or required to be retained (for example, for backups, audits, or legal compliance). Clarity Forge may retain anonymized or aggregated data derived from your use of the Service (which does not identify you or your users) for analytics and improvement purposes. Any provisions of these Terms that by their nature should survive termination (such as accrued payment obligations, indemnities, disclaimers of warranties, limitations of liability, dispute resolution) shall survive.

9.5 Data Portability and Assistance

In the event of termination, if you require our assistance to retrieve your data (beyond self-service export features), you may contact us. We will reasonably cooperate (for example, providing a data dump) provided your account is in good standing, but we may charge you for such extended assistance at our standard professional services rates.

10. Disclaimer of Warranties

Clarity Forge provides the Service “AS IS” and “AS AVAILABLE.” To the maximum extent permitted by law, we disclaim all warranties and conditions, express or implied, regarding the Service and any results obtained from the Service. This includes, but is not limited to: implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties that may arise from course of dealing or usage of trade. We do not guarantee that the Service will meet your requirements or expectations, or that it will achieve any intended results. Specifically, Clarity Forge makes no warranty that:

• Continuous Availability: The Service will be uninterrupted, timely, secure, or error-free at all times, or that defects or errors will be corrected. We do not warrant that data transmission or storage via the Service is infallible, or that the Service will be free of viruses or other harmful components (though we strive to protect the Service as described in our Security Policy).
• Accuracy of Content: Any information or content obtained through the Service (such as analytics, AI-generated suggestions, or user-contributed content) will be accurate, reliable, or complete. You rely on any such information at your own risk. For example, AI suggestions or performance metrics are provided for convenience and should be independently verified.
• Data Integrity: Your data will not be lost or corrupted. While we employ data backup and integrity measures, we make no warranty that your content will remain accessible or unaltered.
• Third-Party Interactions: Any third-party integrations or services used in conjunction with Clarity Forge will function as intended. We are not responsible for third-party services (as outlined in Section 4), and any warranties for third-party services are strictly between you and that provider.
• Outcome of Use: Your use of the Service will lead to any particular outcomes, business results, or compliance with laws. For example, while our tool can assist with performance reviews or goal management, we make no guarantee that using it will improve your business performance or satisfy any legal obligations you may have (such as labor or data protection laws).
• Use at Your Own Risk: You expressly acknowledge that use of the Service is at your sole risk. Any material or data downloaded or otherwise obtained through the Service (for example, reports or files) is provided “as is,” and you are solely responsible for any damage to your computer system or loss of data that results from use or download of any such material. We do not make any warranties against interference with your enjoyment of the Service or that the Service is suitable for your environment. The Service is not designed for use in inherently dangerous settings (such as operation of nuclear facilities, life support, or emergency communications) where failure could lead to serious harm; such use is at your own risk and Clarity Forge disclaims any liability for such use.

Some jurisdictions do not allow the exclusion of certain warranties or conditions. If such law applies to you, some of the above disclaimers may not apply to the extent prohibited. In that case, Clarity Forge’s warranties will be limited to the minimum extent permitted by applicable law.

11. Limitation of Liability

To the fullest extent permitted by law, in no event will Clarity Forge (or its officers, directors, employees, agents, affiliates, or suppliers) be liable to you or any third party for:

• Indirect or Consequential Damages: Any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with the Service or these Terms, including but not limited to lost profits, lost revenue, loss of business opportunity, loss of goodwill or reputation, business interruption, or procurement of substitute services. This limitation applies even if we have been advised of the possibility of such damages, and even if a remedy fails of its essential purpose.
• Data Loss or Damage: Any loss, deletion, corruption, or inability to access or recover any data or content (whether your own or a third party’s) used in or with the Service, or any harm to your computer systems or networks, or loss of or unauthorized access to data, arising from or relating to your use of the Service.
• Third-Party Conduct: Any conduct or content of any third party using the Service, including any defamatory, offensive, or illegal conduct of other users or third parties, or any third-party applications, integrations, or services.
• Aggregate Cap: Clarity Forge’s total cumulative liability for all claims arising out of or relating to these Terms or the Service (whether in contract, tort, strict liability or otherwise) shall not exceed the total amount of fees you have paid to Clarity Forge for the Service in the 12 months immediately preceding the event giving rise to the claim. If you have not paid any fees (for example, if you are on a free trial or free plan), our total liability shall not exceed US $100. This cap on liability is an aggregate limit for all of your claims, meaning that multiple claims will not enlarge the limit.

The limitations above form an essential basis of the bargain between you and Clarity Forge, and shall apply to the maximum extent permitted by applicable law, regardless of the form or theory of claim, and even if any limited remedy is found to have failed its essential purpose. Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above limitation may not apply to you to the extent disallowed. In such cases, Clarity Forge’s liability will be limited to the smallest amount permitted by law.

Exceptions: Nothing in these Terms is intended to exclude or limit liability that cannot be excluded under law – for example, liability for death or personal injury caused by gross negligence or willful misconduct, or liability for fraud. Also, if you are an individual consumer in a jurisdiction that provides you with certain non-disclaimable rights, nothing herein limits those rights beyond what is permissible.

12. Indemnification

You agree to indemnify, defend, and hold harmless Clarity Forge, its parent, affiliates, officers, directors, employees, and agents (the “Indemnified Parties”), from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees and costs) that arise out of or relate to any third-party claim or demand due to or arising out of: (a) your use of the Service in violation of these Terms or law; (b) your User Data or other content you submit (including any allegation that such data or content infringes or misappropriates a third party’s intellectual property, privacy, or other rights); (c) your breach of these Terms or of any representation or warranty made by you herein; or (d) your gross negligence or willful misconduct.

For example, you will indemnify Clarity Forge if a third-party (such as one of your customers or employees) brings a lawsuit or claim against us due to something you did, like using the Service to harass someone, or uploading confidential information you weren’t authorized to share, or integrating with a third-party service in a manner that violates that third party’s terms. You also agree to indemnify us for any fines or penalties imposed due to your violation of any law or regulation in connection with your use of the Service.

We reserve the right, at our option, to assume exclusive defense and control of any matter subject to indemnification by you (in which case you will cooperate with us in asserting any available defenses). You agree not to settle any such matter without the prior written consent of Clarity Forge, which consent shall not be unreasonably withheld. Your indemnification obligations will survive the termination of these Terms.

13. Dispute Resolution (Arbitration & Class Action Waiver)

Please read this section carefully – it significantly affects how disputes between you and Clarity Forge are resolved. It includes a binding arbitration agreement and a class action waiver, which may prevent you from litigating claims in court or as part of a class, unless you opt out as provided below.

13.1 Informal Resolution

We would like to address any concerns you have without a formal legal case. Before filing a claim against Clarity Forge, you agree to try to resolve the dispute informally by contacting us. Similarly, we will undertake to contact you to resolve any dispute informally before we escalate it. If a dispute is not resolved within 30 days after the initial notification (or a mutually agreed longer period), then either party may initiate formal proceedings as outlined below.

13.2 Agreement to Arbitrate

If we cannot resolve a dispute informally, you and Clarity Forge agree that any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Service (collectively, “Disputes”) shall be resolved through final and binding arbitration, except as specifically provided otherwise in this Section. This means that you and Clarity Forge are each waiving the right to a trial by a court or a jury for all Disputes, and that an arbitrator (not a judge) will decide the dispute.

Arbitration Procedures: The arbitration will be administered by an established arbitration organization mutually agreed upon by the parties (e.g., the Singapore International Arbitration Centre (SIAC) for international disputes, or the American Arbitration Association (AAA) if appropriate for U.S. disputes), under the rules of the chosen organization in effect at the time the arbitration is initiated. If we cannot mutually agree on an arbitration body, the default shall be SIAC administered arbitration for global users, or AAA if you are a resident of the United States (applying the AAA Consumer Arbitration Rules, if applicable), provided that nothing in those rules contradicts this agreement.

Arbitration Location and Seat: If you reside outside of Singapore, you may elect to conduct the arbitration remotely (e.g., via document submissions, telephone, or video conference) or in your home jurisdiction, to the extent the chosen arbitration rules allow. Otherwise, the arbitration shall take place in Singapore.

Governing Law for Arbitration: The arbitrator will apply the substantive law specified in Section 14 (Governing Law) to the Dispute, except to the extent that federal law (such as the U.S. Federal Arbitration Act for U.S. residents) preempts and applies.

Arbitration Decisions: The arbitrator may award any relief that a court of competent jurisdiction could award, including individual injunctive relief and attorneys’ fees if provided by law. The arbitrator’s decision will be final and binding, and judgment on the award may be entered in any court having jurisdiction. We agree that any arbitration hearing will be conducted in English.

Costs of Arbitration: Payment of all filing, administration, and arbitrator fees will be governed by the rules of the arbitration organization, and applicable law. We will not seek attorneys’ fees and costs in arbitration from you unless the arbitrator determines that your claim is frivolous or brought in bad faith. Likewise, you agree not to seek attorneys’ fees or costs in arbitration unless allowed by law or the arbitrator.

13.3 Class Action and Jury Trial Waiver

You and Clarity Forge each agree that all Disputes will be resolved only on an individual basis, and not in a class, consolidated, or representative action. You hereby waive your right to participate in a class action lawsuit or class-wide arbitration against us. You also waive, to the maximum extent permitted by law, any right to a jury trial (since by choosing arbitration, there is no jury, and even if for any reason a claim is litigated in court, both parties waive any right to a jury trial). This means:

• The dispute will be resolved only for you or Clarity Forge individually. Neither you nor Clarity Forge can act as a class representative or class member in arbitration or court, nor participate in any collective, consolidated, or representative proceeding.
• The arbitrator may award relief (including monetary, injunctive, and declaratory relief) only on an individual basis and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator may not consolidate claims of multiple parties or otherwise preside over any form of a representative or class proceeding.
• If a court or arbitrator determines that the class action waiver is unenforceable or that arbitration can proceed on a class basis, then the arbitration clause (Section 13.2) shall be null and void in its entirety and the Dispute will instead be heard by a court of competent jurisdiction in the forum specified in Section 14. The class action waiver is integral to the arbitration agreement, and if it is found to be invalid, the entire arbitration agreement (except for this sentence) shall not apply.

13.4 Benefits and Consequences of Arbitration

Arbitration is a private dispute resolution process that often provides a quicker and less formal alternative to court. By agreeing to arbitration, both parties gain the benefit of resolving disputes more efficiently and with more limited procedural hurdles. However, it is important to understand that in arbitration, you are giving up certain legal rights that you would have in court. For example: you and Clarity Forge acknowledge that, by agreeing to arbitration, you both waive the right to sue in court and have a jury trial. You also acknowledge that certain rights that would be available in court—such as broader discovery (obtaining evidence), procedural rights, or the right to appeal—may be more limited or not available in arbitration. In addition, arbitration can involve fees (for filing or arbitrator costs) that might exceed typical court costs, although it is generally a more streamlined process. Despite potential downsides, both parties agree that arbitration can offer a neutral and efficient forum to resolve disputes.

You UNDERSTAND AND AGREE that by entering into these Terms, you and Clarity Forge are each waiving the right to a jury trial or to participate in a class or representative action for all Disputes, to the maximum extent permitted by law. You also acknowledge the advantages and disadvantages of arbitration described above and agree to proceed with arbitration with those in mind.

13.5 Opt-Out Right

Your Choice: We want to give you a fair opportunity to decide whether to agree to arbitration. If you do not wish to be bound by the arbitration and class-waiver provisions in this Section 13, you must opt out. To opt out, you must notify us in writing within 30 days of first accepting these Terms (this deadline is strictly enforced). You can opt out by sending an email to [support@clarityforge.com] or a physical letter to our address (see Section 17 for Contact Information), with a subject line “Arbitration Opt-Out” and your name, account email, and a clear statement that you opt out of the arbitration agreement. If you opt out of arbitration, the other parts of these Terms (including all other dispute resolution and governing law provisions) will still apply to you.

Effect of Opt-Out: If you opt out of arbitration as described, neither you nor Clarity Forge can force the other to arbitrate under this agreement (for disputes arising under these Terms); instead, any disputes would be resolved by a court, and the class action waiver in Section 13.3 will not apply to you. Opting out will not affect any other agreements you have with us, which may have their own arbitration provisions.

13.6 Exceptions – Claims Not Covered by Arbitration

Notwithstanding the foregoing arbitration agreement, the following types of claims are not required to be arbitrated:

• (a) Small Claims: If you qualify, you may choose to bring an individual action in your local small claims court for disputes within the scope of that court’s jurisdiction, as long as the matter remains in small claims and is not removed or appealed to a court of general jurisdiction.
• (b) Injunctive Relief for IP or Misuse: Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights (e.g., trademarks, trade secrets, copyrights or patents) or to prevent unauthorized use or abuse of the Service (such as an injunction to stop a hack or data breach), without first engaging in arbitration. Such an action shall not waive the right to arbitrate other issues.
• (c) Opt-Out Exercised: If you opt out of arbitration in accordance with Section 13.5, any dispute that would otherwise be arbitrable can be brought in court as specified in Section 14.

13.7 Forum for Litigation

If, for any reason, a dispute between you and Clarity Forge is not subject to binding arbitration, or if a court of competent jurisdiction determines that arbitration is unenforceable in a particular case, then:

• Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of Singapore, and both you and Clarity Forge irrevocably consent to the jurisdiction and venue of those courts.
• However, if Singapore is found by a competent authority to be an improper or unavailable forum for the resolution of such a dispute, then the parties agree that the exclusive fallback jurisdiction for any such dispute shall be the state and federal courts located in Honolulu, Hawaii, United States, and both parties consent to the personal jurisdiction and venue of those courts for such purposes.

13.8 Governing Law for Disputes

This arbitration agreement is made pursuant to a transaction involving international commerce, and is governed by the Singapore Arbitration Act and the Singapore International Arbitration Act (to the extent applicable) and, for U.S. residents to the extent applicable, the U.S. Federal Arbitration Act (9 U.S.C. §1 et seq.). The arbitrator will apply the governing law stated in Section 14 below to any substantive claims. The determination of whether a dispute is subject to arbitration (including questions of enforceability of the arbitration agreement or class waiver) shall be decided by a court of competent jurisdiction, unless the applicable arbitration rules or law clearly confer that authority on the arbitrator. However, the arbitrator has authority to determine their own jurisdiction and any arbitrability defenses if properly raised, except as limited by Section 13.3 regarding class waivers.

By agreeing to arbitration, you and Clarity Forge acknowledge that a dispute will be resolved by binding arbitration and NOT by a judge or jury. You acknowledge the trade-offs inherent in this agreement, and confirm that you are agreeing to this voluntarily.

14. Governing Law

These Terms and any dispute or claim (whether in contract, tort, or otherwise) arising out of or related to the Service shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to conflict of law principles.

However, if you are a consumer in a jurisdiction where the application of Singapore law would deprive you of mandatory consumer protections under local law, then the laws of your country of residence may apply—but solely to the extent necessary to preserve those protections.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms or the Service.

15. Changes to these Terms

Clarity Forge may update or modify these Terms from time to time. If we make material changes, we will provide you with reasonable notice through the Service or via email, and an opportunity to review the changes. The modified Terms will become effective upon the date specified in the notice (or when published if no date is stated). By continuing to use the Service after the new Terms take effect, you agree to be bound by the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and, if applicable, cancel your subscription. We encourage you to review the Terms periodically to ensure you understand the terms and conditions that apply to your use of the Service. No change will retroactively modify dispute resolution provisions for ongoing disputes unless both parties agree.

16. Miscellaneous

16.1 Entire Agreement

These Terms (together with any Order Forms, and any other policies or documents expressly incorporated by reference, such as our Privacy Policy or an Enterprise Agreement if applicable) constitute the entire agreement between you and Clarity Forge regarding the Service, and supersede all prior or contemporaneous agreements, understandings, and communications, whether written or oral, relating to the subject matter hereof. In entering into these Terms, neither party has relied on any statement or representation not expressly set out herein. Any additional or conflicting terms proposed by you (for example, in a purchase order or email) are hereby rejected and will not bind us unless we explicitly agree in writing.

16.2 Waiver

No failure or delay by either party in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy, nor will any single or partial exercise of any right or power preclude further exercise of that or any other right. Any waiver of rights by Clarity Forge must be explicit and in writing to be effective. The waiver of one breach or default will not constitute a waiver of any subsequent breach or default.

16.3 Severability

If any provision (or part of a provision) of these Terms is held to be invalid, illegal, or unenforceable by a court or other tribunal of competent jurisdiction, that provision will be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect. However, if the class action waiver in Section 13.3 is found to be unenforceable with respect to a particular claim, and as a result the arbitration agreement is deemed void, then the provisions of Section 13.7 (Forum for Litigation) shall apply for that claim. The parties agree that the court should modify any invalid or unenforceable term to the minimum extent necessary to make it valid and enforceable, or if it cannot be made valid, to sever it and enforce the rest of the Terms.

16.4 Assignment

You may not assign or transfer these Terms (in whole or in part) or any rights or obligations hereunder to any third party without our prior written consent. Any purported assignment in violation of this section is void. Clarity Forge may freely assign or transfer these Terms or any of its rights or obligations (in whole or part) to any affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, or by operation of law. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

16.5 Relationship of the Parties

The relationship between you and Clarity Forge is that of independent contractors. Nothing in these Terms shall be construed to establish any partnership, joint venture, employment, franchise, or agency relationship. Neither party has the authority to bind the other or incur obligations on the other’s behalf without prior written consent.

16.6 Third-Party Beneficiaries

Except as expressly provided in Section 17.2 (regarding app store providers), there are no third-party beneficiaries to these Terms. This means that no person or entity not a party to these Terms shall have any right to enforce any term of these Terms. However, any Clarity Forge affiliate that contributes to providing the Service is a third-party beneficiary of these Terms with the right to enforce them directly against you.

17. Additional Terms for Mobile App Users

17.1 App Stores

If you download or use our mobile applications, the following terms also apply: You acknowledge that these Terms are between you and Clarity Forge, and not with the app store provider (Apple Inc., Google LLC, or Microsoft Corporation). The app store provider is not responsible for the App or its content. Your use of the App must comply with the app store’s terms of service. You acknowledge that the app store provider has no obligation to provide any support or maintenance services in relation to our App. If our App fails to conform to any applicable warranty, you may notify the app store (e.g., Apple) and they may refund any purchase price (if you paid one) for the App to you; to the maximum extent permitted by law, the app store provider has no other warranty obligation with respect to the App.

Furthermore, you agree that the app store provider is not responsible for addressing any claims by you or any third party relating to the App or your possession and/or use of the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; (iii) claims arising under consumer protection or similar legislation; or (iv) claims that the App infringes a third party’s intellectual property rights. Clarity Forge (not the app store) is solely responsible for the content of the App, any product warranties (to the extent not disclaimed), and for addressing any such claims.

Third-Party Beneficiary: You acknowledge and agree that Apple, and Apple’s subsidiaries (or Google and its subsidiaries, or Microsoft and its subsidiaries, as applicable), are third-party beneficiaries of these Terms as they relate to the mobile App. Upon your acceptance of these Terms and use of the App, the app store provider shall have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

In summary, while you use our App through an app marketplace, your relationship remains with us (Clarity Forge) under these Terms, and the app store is protected as per its terms and as a beneficiary of certain provisions here.

18. Contact Information and Notices

Clarity Forge Pte. Ltd.
UEN: 202504267N
Address: 160 Robinson Rd, #14-04
SBF Centre
Singapore 068914
support@clarityforge.com

Notices: We may send you notices to the email address or physical address associated with your account, or through in-app notifications. You are responsible for ensuring that your contact information is up to date. Notices will be deemed given (a) if by email, when sent (without bounce-back); (b) if by physical mail, upon delivery as evidenced by a delivery receipt or trackable courier; or (c) if by in-service notification, upon your next login to the Service or 24 hours after posting (whichever comes first). You may send us official notices (such as legal claims or cancellation notices) to our contact addresses above, Attn: Legal Department.

By using Clarity Forge, you acknowledge that you have read and understood these Terms of Use, and agree to be legally bound by them. If you have any questions or concerns about these Terms, please contact us at the provided contact information before using the Service.

Thank you for choosing Clarity Forge to help drive clarity, productivity and community in your organization!