Updating Payment Methods & Billing Contacts

How to update credit cards, change billing contacts, download invoices and manage payment settings through Stripe.

Updating Payment Methods & Billing Contacts

Note: you must be a billing contact at your organisation to access payments, invoices, etc.

How do I update the credit card used for my Clarity Forge subscription?

Easily change your payment method through the Stripe Billing Portal.

To update your card:

  • Go to Settings → Billing.
  • Click Manage Payment Method, which redirects to the secure Stripe Billing Portal.
  • Add a new card and set it as the default.
The new payment method will be used for your next billing cycle or any outstanding invoices. You’ll receive a confirmation email once the update is complete.

Can I add multiple payment methods?

Yes, add backups and choose a default payment method.

Stripe supports multiple cards. You can:

  • Add a second or third card in the Stripe Billing Portal.
  • Choose which one is default.
  • Set priority order in case the primary card fails.
Note: Clarity Forge only charges the default method unless fallback is needed due to payment failure.

How do I update the billing contact email?

Send invoices to a different person or shared finance inbox.

  • Go to Settings → Billing in Clarity Forge.
  • Open the Stripe Dashboard.
  • Under Billing Information, click "update information".
  • Enter the new email address.
  • Click Save.
This updates where Stripe sends all invoices, receipts and payment reminders. You can add multiple recipients by separating emails with commas.

Can I download past invoices or receipts?

Yes, access a full history in just a few clicks.

  • Go to Settings → Billing in Clarity Forge.
  • Open the Stripe Dashboard.
  • Invoice History is at the bottom, and shows your invoices chronologically.
  • Click on an invoice to see payment status, download invoices or receipts.
Invoices are labeled by date and amount, with attached receipts when available.

What happens if a payment fails?

Stripe retries payments and sends reminders—no panic needed.

If a payment fails:

  • Stripe will retry automatically up to 4 times over several days.
  • You’ll receive an email with a link to fix your payment.
  • Your access to Clarity Forge will remain unaffected for 7 days (grace period).
After that, we may pause the account until payment is resolved. Updating your payment method usually resolves this immediately.

How do I change the billing name or company on invoices?

Customize the name, tax ID and company address.

  • Go to Settings → Billing in Clarity Forge.
  • Open the Stripe Dashboard.
  • Under Billing Information, click Update Information.
  • Enter your preferred Company Name, Tax ID, and Billing Address.

These fields reflect on all future invoices. Previous invoices remain unchanged due to audit trail requirements.